BinaQuick — the online store of New Bina Imitation, Berhampore
Last updated: 14 September 2026
This policy covers orders placed on binaquick.com and in the BinaQuick app. It is written the way the shop actually works — nothing here is a formality.
Once the rider has left with your parcel the order cannot be cancelled in the app. Message us on WhatsApp straight away — if the rider has not reached you we will usually still stop it.
We may cancel an order ourselves if an item turns out to be out of stock, the address cannot be found, or nobody is reachable at the door. You are told why, and anything already paid comes back in full.
| How you paid | What happens | How long |
|---|---|---|
| Cash at the door | Nothing was taken, so there is nothing to refund | — |
| Online (UPI, card, netbanking) | Refunded to the same account or card you paid from | Started the same day; your bank usually shows it in 5–7 working days |
| Shop wallet or store credit | Returned to your wallet, usable immediately | Straight away |
An unpaid "pay now" order simply cancels itself after fifteen minutes. No money was taken, so no refund arises.
Tell us within 24 hours of delivery — from the order page, or on WhatsApp, with a photo if you can. This covers an item that is damaged, leaking, past its date, or simply not what the order said.
We replace it on the next delivery, or refund that item — your choice. The refund goes back the way you paid, or to your shop wallet if you prefer it faster.
WhatsApp +91 94762 20286, or walk into the shop in Berhampore. A person answers — there is no ticket queue.